These Terms govern use of this website and the services provided by Aigotti Ventures LLC ("Aigotti," "we," "us"). Clients who purchase our services also sign a separate written service agreement. Where that agreement and these Terms conflict, the service agreement controls.
Our service
Aigotti provides automated after-hours telephone answering for home services businesses. Our system answers inbound calls to a client's business line, gathers information from the caller, categorizes the call according to criteria the client supplies, notifies the client, and where configured, books appointments or transfers calls to a person.
The service is automated. It is not a human answering service, not an emergency dispatch service, and not a substitute for emergency services. Callers with genuine emergencies should contact 911.
SMS notifications
By providing a mobile number, our clients consent to receive operational SMS notifications from Aigotti Ventures LLC.
Message frequency: Message frequency varies. Recipients typically receive between 1 and 10 messages per day, depending on how many calls their business receives.
Message and data rates may apply.
To opt out, reply STOP to any message. For help, reply HELP or email travis@aigotti.com.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
What we send
Messages are operational and transactional only. They include urgent alerts when an emergency call is received, confirmations when an appointment is booked, and periodic summaries of call activity. We do not send marketing or promotional text messages.
Who receives them
We send messages only to mobile numbers a client designates in writing in their signed service agreement, or confirms verbally during onboarding. We do not message our clients' customers. Clients are responsible for confirming that anyone whose number they designate has agreed to receive these messages.
Opting out
Reply STOP to any message to stop receiving them. Reply HELP for assistance, or email travis@aigotti.com. Opting out does not cancel a client's service, but it will prevent us from delivering urgent notifications, which substantially reduces the usefulness of the service.
Carriers
Carriers are not liable for delayed or undelivered messages.
Call recording
Calls answered by our service are recorded and transcribed. Callers are informed of this at the start of each call. Recordings and transcripts are used to deliver call details to our client, to operate and improve the service, and to resolve disputes about what was said.
See our Privacy Policy for how this information is handled and retained.
Client responsibilities
- Provide accurate configuration information and keep it current
- Designate at least one mobile number to receive notifications and keep it current
- Respond to notifications we send. We gather and deliver information; acting on it is the client's responsibility. We do not dispatch personnel or contact callers on a client's behalf.
- Comply with laws applicable to the client's own business
No guarantee of results
We make no guarantee regarding revenue, bookings, leads, or any other business outcome. Any figures we provide about potential recovered revenue, missed calls, or return on investment are estimates based on general industry information, not measurements of a specific business and not predictions.
The service is automated and will sometimes mishear information, miscategorize a call, or handle a call differently than a person would. This is inherent to an automated system.
Availability
We use commercially reasonable efforts to keep the service available at all times, but we do not warrant uninterrupted or error-free operation. The service depends on third-party telephony, network, and artificial intelligence providers, and on our clients' own carriers. We are not liable for interruptions caused by those providers, carrier outages, network failures, or events beyond our reasonable control.
Fees
Fees, included minutes, and overage rates are set out in each client's service agreement. Service is month to month with thirty days' notice to cancel unless that agreement says otherwise.
Intellectual property
We retain all rights in our service, its configuration methodology, prompts, scripts, templates, and software, and in the contents of this website. Clients retain all rights in their own business information, customer data, and trademarks.
Disclaimer and limitation of liability
EXCEPT AS EXPRESSLY STATED, THE SERVICE AND THIS WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
OUR TOTAL AGGREGATE LIABILITY WILL NOT EXCEED THE FEES PAID IN THE THREE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, OR OPPORTUNITY.
These limits do not apply to gross negligence, willful misconduct, or fraud.
Governing law
These Terms are governed by the laws of the State of Florida, without regard to conflict of laws principles. The exclusive venue for any dispute is the state and federal courts located in Broward County, Florida.
Changes
We may update these Terms. When we do, we will revise the date at the top of this page. Changes affecting active clients will be communicated directly.
Contact
Aigotti Ventures LLC
Weston, Florida
travis@aigotti.com