Aigotti Ventures LLC ("Aigotti," "we," "us") provides automated after-hours call answering services to home services businesses. This policy explains what information we collect, how we use it, and the choices available to you.
This policy covers two groups of people: our business clients, and the people who call our clients' phone numbers.
Information we collect
From our clients
- Business name, address, and contact details
- Names, email addresses, and mobile telephone numbers of people designated to receive notifications
- Business configuration information, such as service areas, hours, and appointment availability
- Billing information, processed by our payment processor
From callers to our clients' numbers
- Telephone number, including caller ID information
- Name, callback number, and property address, where provided during the call
- Audio recording and text transcript of the call
- Date, time, and duration of the call
From visitors to this website
This site does not use analytics, advertising trackers, or cookies that identify you. Our hosting provider maintains standard server logs, which may include IP addresses and browser information.
Call recording
Calls answered by our service are recorded and transcribed. Callers are informed of this at the beginning of the call.
Recordings and transcripts are used to deliver call details to our client, to operate and improve the accuracy of the service, and to resolve disputes about what was said on a call.
How we use information
- To answer calls and gather information on behalf of our clients
- To send notifications to our clients about calls to their business
- To schedule appointments where a client has enabled that feature
- To provide call records, transcripts, and activity reports to our clients
- To bill for services and maintain business records
- To operate, troubleshoot, and improve the service
We do not use caller information for our own marketing. We do not sell personal information.
SMS notifications
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors for support services, such as customer service, is permitted. All other categories of use exclude text messaging originator opt-in data and consent.
Message frequency: Message frequency varies. Recipients typically receive between 1 and 10 messages per day, depending on how many calls their business receives.
Message and data rates may apply.
To opt out, reply STOP to any message. For help, reply HELP or email travis@aigotti.com.
We send SMS notifications only to mobile numbers our clients designate in writing. These messages are operational: alerts about calls received, appointment confirmations, and activity summaries. We do not send marketing or promotional text messages.
Recipients may opt out at any time by replying STOP to any message, or by contacting us at travis@aigotti.com. Reply HELP for assistance. Message and data rates may apply. Message frequency varies with call volume, typically 1 to 10 messages per day.
Sharing and service providers
We use third-party providers to operate the service, including telephony, speech recognition, language processing, speech synthesis, hosting, and payment processing. These providers process information on our behalf and are not permitted to use it for their own purposes.
Call information gathered on behalf of a client is provided to that client. As between us and our clients, that information belongs to the client.
We may disclose information where required by law, valid legal process, or to protect rights, safety, or property.
We do not sell personal information, and we do not share it for cross-context behavioral advertising.
Retention
Call recordings and transcripts are retained for approximately 90 days and then deleted in the ordinary course, unless a client has requested a different period or we are required to retain them longer.
Client account and billing records are retained as long as the account is active and afterward as required for tax, accounting, and legal purposes.
Security
We maintain commercially reasonable administrative, technical, and physical safeguards. No system is completely secure, and we cannot guarantee that information will never be accessed without authorization.
Sensitive information
Our service is not designed to collect health information, payment card numbers, Social Security numbers, or similar sensitive data, and we instruct our clients not to configure it to request them. Please do not provide this information during a call.
Children
Our services are directed to businesses. We do not knowingly collect personal information from children under 13.
Your choices
- Opt out of SMS. Reply STOP to any message.
- Request access or deletion. Contact us at the address below. If you called one of our clients and want your information removed, tell us the number you called from and roughly when, so we can locate the record.
- Correct information. Contact us and we will correct inaccuracies where practicable.
Depending on where you live, you may have additional rights under state privacy law, including the Florida Digital Bill of Rights. We will honor applicable rights requests.
Changes
We may update this policy. When we do, we will revise the date at the top of this page. Material changes affecting clients will be communicated directly.
Contact
Questions about this policy, or requests to access, correct, or delete information, can be sent to:
Aigotti Ventures LLC
Weston, Florida
travis@aigotti.com
We respond to privacy requests within thirty days. If you need a mailing address for a formal request, email us and we will provide one.